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True or False?
We tell more people about a bad customer service experience than we do about a good one.
Of course it's true.
It's so easy nowadays for people to publicly tell wide audiences about their bad experiences. You can tweet about it, or post it on Facebook in less than 30 seconds about your bad experience and you can seriously impact another potential customer's buying choice (hint: it won't be your company).
Whether you're products or services are B2B or B2C, there are some basic best practices that can be followed, and, also, some specific actions you can deploy to your service teams to up the game and benefit your company which results in better customer retention rates and increased revenues.
We start with an audit and end with very tangible, actionable steps for you to take to improve your customer service from all angles - phone, email, and social media.